Last updated: September 14, 2026

This policy outlines our shipping, delivery and refund terms for all orders placed via https://leiduppf.com/.

1. Shipping Information

• Processing Time: Orders will be processed within 3–7 working days after payment confirmation, excluding weekends and public holidays.
• Shipping Method: We use international freight, air shipping and sea freight based on customer agreement. Delivery time depends on destination country and shipping method selected.
• Shipping Cost: Freight cost will be quoted separately and confirmed before order production.
• Customs & Duties: Import duties, taxes and customs clearance fees are the responsibility of the buyer. We are not responsible for delays caused by customs inspection.

2. Delivery Risk

Once goods leave our warehouse, risk of loss or damage transfers to the buyer. We will provide tracking documents after shipment.

3. Return & Refund Conditions

We accept returns or refunds only under the following situations:

1. Goods received have manufacturing defects or wrong items shipped by our mistake.
2. Products are damaged before handover to the carrier (must provide photos/videos proof within 48 hours after receiving goods).

Not eligible for refund/return:

• Products damaged by improper installation, misuse, accident or improper storage.
• Goods made according to custom specifications or customized orders, unless quality defect exists.
• Delays caused by logistics, customs or buyer’s schedule changes.

4. Claim Process

If you find defective goods, please contact us via leiduppf@gmail.com with photos, videos and order number within 48 hours of receipt. We will evaluate your claim within 3 working days.

5. Refund Timeline

If refund is approved, refund will be processed to your original payment account within 7–15 working days. Bank processing delays may occur.

6. Contact

For shipping or refund inquiries: Email: leiduppf@gmail.com Phone: 0086 18617319258